BLOG POSTS
Success – Organizational Health
Originally Published May 20, 2018
Over the past few months, I have picked up a few books written by Patrick Lencioni (https://www.tablegroup.com/pat/). He likes the idea of using a modern-day fable to help teach leadership lessons. Using the fable format can be very helpful. There is much to learn and glean from these books as they provide a potential real-life understanding of how to put these principles into practice.
Recently, I picked up “The Advantage – Why Organizational Health Trumps Everything Else in Business” (https://tinyurl.com/ya33wlo6). In this, Patrick chose to not use fables. He gives some real-world examples, and provides a bigger picture of why organizational health is far more important than pure intelligence when it comes to running a business. There is clearly nothing wrong with having a great mind and high intellect for business leaders. I would argue that intellect is almost always a pre-requisite to get someone in the “C” suite or any upper management position. However, if the leadership team is interested in the greatest possible growth, there are specific organizational health issues that must be addressed.
The first section of this book deals with building a cohesive team and brings in the idea of 5 behaviors that are crucial to making this happen. “Trust” is the foundational behavior. This is far more than, “I can trust that Sheryl will be on time”, or “I can trust that this will upset Fred”. The foundation of trust deals with understanding one another’s strengths and weaknesses. Allowing each other to be vulnerable and make mistakes feeds into this kind of trust. Knowing why someone behaves a certain way and trusting that they are motivated by what they believe is best for the team and the company, is the foundation of any healthy organization.
The issue of trust among the executive leadership team cannot be overstated. This trust allows for passionate conflict over decisions without allowing for personal attack. There is room for accountability among all team member across all directions. It is expected that a CFO who is trying to keep a close eye on budgets would have pointed discussions around costs associated with venturing out into new business strategies. With today’s security risks escalating around the implementations of IoT (the Internet of Things) and other emerging technologies, CIOs will likely need to work with other team members while speaking with clarity and brevity about the need for out-of-budget expenditures.
There is so much more to a healthy organization than just trust. If trust is missing among the executives, upper management, and/or board of directors, any other attempt at leading in our current business climate will meet with a modicum of success at best. I have worked in companies where the trust is clear and leadership is cohesive. These companies have thrived through difficult economic challenges. I also have experience with leadership that did not come to agreement on important decisions, but the person in charge simply dictated the outcome of critical decisions. The stronger companies are those whose leadership team does not always seen eye-to-eye, but after much discussion and possibly debate they do come to agreement and a common place on business-critical decisions. They trust that all want to work for a growing, improving, and healthy organization.
Footnote:
To follow the author on LinkedIn - https://www.linkedin.com/in/toddrthomsen/
For more information on the GSI where Todd is a Sr. Client Success Manager - https://www.getgsi.com/
Effective Communication from Leadership
Originally Published June 11, 2018
Communication – What does this word mean? Merriam-Webster has at least 6 separate, yet related definitions for the word, “Communication”. For the purpose of this post, here is the definition we will use:
"a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior"
A leader is expected to communicate clearly, with precision and accuracy, and in a very succinct manner. He or she also needs to bond with those whom they serve in a very authentic, and vulnerable manner. This communication is needed to inspire, inform, and connect. Effective communication is an invaluable tool, but are you being intentional with every communication effort?
Mark Sanborn, in his book, You Don’t Need a Title to be a Leader, points out, “Effective leaders know what they want to accomplish with every conversation they have, every email, phone call, or speech.” We can sometimes believe that if we impress someone with our knowledge, then we will gain respect. I know that I have fallen into the trap of attempting to be the smartest person in the room. However, an effective leader should be looking to influence those around them with every communication opportunity. Before a conversation starts, or an email is composed I should know, “How am I trying to influence my audience and how can I be most effective towards that end?” As Stephen F. Covey would remind us, “Begin with the end in mind.”
There is so much more to effective communication than I will attempt to cover. For now I will leave you with some questions.
In your communications, are you looking to show how smart you are, or seeking to influence others towards their professional and personal growth?
Do you know your audience, and have you gained an understanding how to best influence them?
Are you communicating from the heart, with an authentic and vulnerable mind-set?
Are you open to authentic feedback in actively listening as part of your communication efforts?
Effective communication is essential for great leadership. It takes consistent discipline and effort. Like all other parts of leadership, communication is an art that only gets better with diligent, patient, and persistent practice.
Footnote:
To follow the author on LinkedIn - https://www.linkedin.com/in/toddrthomsen/
For more information on the GSI where Todd is a Sr. Client Success Manager - https://www.getgsi.com/
Character – Why is it so Important in Leadership?
Originally Published June 22, 2018
Integrity: The quality of being honest and having strong moral principles; moral uprightness
Character: The mental and moral qualities distinctive to an individual
How often have you been around someone who proclaims that they, themselves carry high levels of integrity or moral character? I can say that I have often thought that about myself, but then something in life brings back to reality and teaches me humility. As a leader, how often are you tempted to either ignore character development in yourself, or assume that you have already achieved a proper level of integrity? It is easy to convince ourselves, and thus try to convince others that we have integrity. Only through our actions do we show what is really in our heart and mind. As a leader, are you taking into consideration those who are in your care, when you seek to make the right decision? Are you making the tough decision when it is uncomfortable, or are you taking the easy way out and not addressing issues?
The way you make decisions and the way conclusions are drawn, reveal opportunities for choices that pursue integrity in all areas of life and thus add to your character development. When you make decisions based upon integrity, it may bring difficult circumstances around you but in the long run you are showing how well you can be trusted with the lives, careers, and hopes of those for whom you are responsible to lead. Will you bring order to chaos, remove obstacles so others can succeed, meet others where they are in times of need, shoulder the responsibility of failure, and pass on the praise for success? When every decision you make is intentional and based upon the desire for integrity, you will show humility and character and others will want to be part of your team.
There is a saying in some business circles, “If you think you are leading and no one is following you, then you are only taking a walk.” Take the time to think about those around you. Richard Rierson (http://www.richardrierson.com/), constantly reminds those he coaches that all of us are leaders. Everyone is a father, mother, uncle, aunt, brother, sister, friend, or coworker. We all have people in our lives who look to us for leadership and direction…even if we do not realize. Learn to be intentional, admit weaknesses, help others in your areas of strength, be authentic and vulnerable, and strive to make choices with integrity.
In striving to build your own character, ask yourself, “Do I treat my handshake and spoken promise to have the same value as a signed contract?” When you say you are going to complete a task, hit a deadline, assist a coworker…do you keep your word? When no one is looking, are you still trying to do the right thing? Are you willing to highly esteem those you serve while you are in a leadership role?
Footnote:
To follow the author on LinkedIn - https://www.linkedin.com/in/toddrthomsen/
For more information on the GSI where Todd is a Sr. Client Success Manager - https://www.getgsi.com/
Charismatic Leader – Can I be one? Do I want to be one?
Originally Published July 1, 2018
Charisma: Compelling attractiveness or charm that can inspire devotion in others
When we think about a charismatic leader, what comes to mind? Is it this “larger than life” figure with the perfectly kempt hair, well pressed suit, charming smile, and booming voice? Is charisma based upon how you make a first impression? I would like to suggest, a leader who is truly charismatic is something a little different than what we may think.
The word “charisma” finds its root in the ancient Greek word “kharis” which means grace, favor. As a leader, we should show grace and/or favor towards others, in all facets of our lives. Are others seeing this grace and favor?
Here are some thoughts on how all of us can be charismatic leaders:
Love life! Be someone who maintains a genuine, upbeat attitude. Do not be fake. People will see right through a façade.
Expect the best of others. Do not confuse this with placing unrealistic expectations and/or timelines on others. This really means that your disposition is that you believe those around you are looking out for the best interests of the company, organization, or group.
Give others a reason to hope. Hope is the greatest of all possessions. If someone has hope, they can surprise you with better than expected results.
Share of yourself. Open up about who you are. Share stories of growth and struggles. Celebrate your victories with others.
Place the concerns of others above your own. Another way to think of this is to treat others the way you would want to be treated, even when you are not being treated the way you want. Many of us learned this as a preschooler, and it still applies today.
Dale Carnegie wrote in, How to Win Friends and Influence People, “You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.”
As a leader, are you willing to change your focus so that others are a higher priority? Can you seek to give a great first impression by showing that you love life and want others to join in that joy? Are you willing to share of yourself? If so, you can be a charismatic leader without having a “larger than life” persona. Being charismatic is more about being an authentic, joyful, and caring for other than it is about anything else.
Footnote:
To follow the author on LinkedIn - https://www.linkedin.com/in/toddrthomsen/
For more information on the GSI where Todd is a Sr. Client Success Manager - https://www.getgsi.com/
Are You a Committed Leader?
Originally Published July 7, 2018
Commitment: The state or quality of being dedicated to a cause, activity, etc.
“Be Like Mike”. Do you remember those commercials from the 1990s? Many in the NBA have come and gone since the days of Michael Jordan, who was arguably the best basketball play in the history of the game. What did it take for Michael Jordan to be on top, to be the idle of anyone who played basketball? It was far more than talent alone. It was an all-consuming commitment to every aspect and every detail of the game.
Another “Mike” who had a complete commitment to his craft was Michelangelo. He was an amazing and gifted sculptor, who was summoned to Rome by Pope Julius II with the purpose of sculpting a glorious papal tomb. Upon arriving in Rome, he was asked to paint the image of the 12 Disciples on the ceiling of the Sistine Chapel. When all was completed, Michelangelo had spent 4 years creating one of the most influential works of art the history of Western Civilization. This one piece of art took 4 years of grueling work while lying on his back.
I am not suggesting that this is the level of commitment that every leader should possess. Ask yourself, how well you are living out your commitment to those you lead. The committed artist is patient and gives great attention to detail, the athlete masters basics in their sport and never backs down from competition, the soldier risks life and limb for those they love. A leader needs to be willing to commit to all of these and more, as others are depending upon you.
David McNally (https://www.davidmcnally.com/) tells his readers, “Commitment is the enemy of resistance, for it is the serious promise to press-on, to get up, no matter how many times you get knocked down.”. Stephen Pressfield (https://stevenpressfield.com/) in the War of Art, walks his reader through all the tools that “resistance” puts in our way as we pursue greatness, and how to overcome resistance.
I need to ask myself, “How committed am I to leading those for whom I am responsible?” Here are some ideas to help in considering one’s level of commitment:
Look at your calendar and ask, “How much time am I spending in service to others, focusing on family, staying healthy (mentally and physically), honing your craft, and learning new things?
Consider what there is in your life that you would not be able to stop doing, no matter what the consequences?
Make a public proclamation, declaring what you are committed to complete, and see how that will make you more likely to follow through.
As a final thought, Arthur Gordon proclaimed, “Nothing is easier than saying words. Nothing is harder than living them, day after day. What you promise today must be renewed and redecided tomorrow and each day that stretches out before you. (http://www.azquotes.com/quote/1263020)” As a leader, do not seek perfection, seek excellence…seek to keep your word…seek to mean what you say and say what you mean…do what you said you would do.
Footnote:
To follow the author on LinkedIn - https://www.linkedin.com/in/toddrthomsen/
For more information on the GSI where Todd is a Sr. Client Success Manager - https://www.getgsi.com/