Driven Professional Services leader with 22 years of experiences focused on cross-functional team leadership, client account management, project/program management, and delivering value through improved processes, cost reductions, and innovative technology solutions. Extensive experience implementing enterprise software and business process solutions including budget management and working closely with business leaders. Solutions architect, program manager, and presales engineer specialized in identifying, understanding, and rapidly mitigating issues with multi-disciplined client solutions.
JD Edwards Professional Services
IT Project Management
Customer Service / Partnerships
Coach and Mentor
Written & Verbal Communication
Report Generation / Management
Database: Oracle, MS SQL Server, Sybase, Microsoft Access, DB2/400
Operating Systems: Windows Server (NT 4.0 – 2012), Windows Client (3.1 – Windows 10), OS/400 (V4R1 – 7.1), Solaris,
Linux RedHat, Oracle Enterprise Linux
Software: J.D. Edwards (WebSphere, Oracle Application Server, WebLogic, BizConnect, BlackBerry Enterprise Server,
Deltek, Primavera, SmartCommerce, Axxess, Active Directories, Office Professional Suite, Scopus
Systems: IaaS, PaaS, SaaS, and DBaaS using Oracle Cloud Services, IT systems, ERP, BPR, and Portfolio Management
GSI, INC., Canton, GA 2012 to Present
An Oracle JD Edwards, Salesforce, and NetSuite full-service application, development, and technology company, and a Platinum level member of Oracle Partner Network.
Sr. Client Success Manager / Project Manager
Scope, plan, and manage all aspects and resources of multiple JD Edwards (JDE) projects, and programs for large client accounts. Projects range from $20K to $7M dollars for support, upgrade, and migration projects, including merge of data from disparate legacy solutions. Establish and maintain profit margins. Maintain relationships with clients to ensure growing business relationships and affording clients increased market share. Assist with sales cycle in creation of proposals and accurately calculating costs estimates. Enforce effective control and change management processes. Mentor others in career growth opportunities.
➢ Develop and maintain P&L reporting used to measure portfolio growth, labor rates, and client relationship feasibility.
➢ Establish, negotiate, and enforce complex multi-year contracts, with some $100K in monthly recurring revenue.
➢ Obtain knowledge and insight on 3rd party systems to ensure well planned integration and data migration.
➢ Ongoing recruitment, hire, assemble, and manage multi-disciplinary project and support team members.
IXTEND, INC., Denver, CO 2011 to 2012
A leading Oracle JD Edwards Gold Level Partner, acquired by Velocity in 2013.
Client Services Manager / Sr. Architect
Managed staff of 5 - 8 Senior JDE Configurable Network Computing (CNC) consultants. Team saved clients thousands of dollars in monthly recurring costs on application support, upgrade, and development efforts. Worked with Oracle as a beta tester for new releases of Oracle’s JDE EnterpriseOne (E1) Enterprise Resource Planning (ERP) software.
➢ Managed invoicing, profit margin, scope increase, operations, and staffing of client relationship needs.
➢ Received and repaired damaged client relationships through establishing communication, follow-up and support; amended outstanding issues and turned them into referenceable partnerships.
FUJITSU AMERICA, Greenwood Village, CO 2006 to 2011
Served fortune 500 clients for the American consulting and services arm of the Fujitsu group, providing information technology consulting.
Senior CNC Architect
Provided JDE CNC architectural design, to support a 1,200-user base in migrating from E1 8.10 on iSeries to E1 9.0 on RHEL with Oracle RDBMS. Coordinated with multiple department resources to develop and implement plant. Provided solution for required separation of duties to ensure Sarbanes/Oxley compliance. Used as springboard to implement and test new technology solutions to support JDE E1 9.0.
➢ Increased JDE solution up time by 15% and reduced infrastructure footprint by 70% without increasing risk. The net result was a 30% reduction in operating expenses, a 50% improvement in issues resolution time along with a 50% across the board increase in end-use satisfaction.
➢ Provided training and problem solutions in live and DR configuration to decreased downtime by 80%, increased user satisfaction by 75% and improved customer’s loyalty by 70%
➢ Consolidated four regional JDE E1 8.10 implementations. Provided 50% overhead reduction, 60% infrastructure decrease, and customer satisfaction increased 60%. Allowed for reallocation of IT resources.
➢ Presented and Co-presented break-out sessions at national conferences. Demonstrated to JD Edwards’ community knowledge, insight, and direction in understanding CNC concepts, implementation experiences, and best practice solutions.
STELLAR, Jacksonville, FL 2003 to 2006
A leading Architect, Engineering, and Construction design and build organization with a focus on refrigerating solutions for food preparation and storage warehouses.
Installed, upgraded, updated, and maintained multiple software products. Provided system administration insight to bring on new products and provided technical leadership in the integration with existing JDE E1 solution. Analyzed ongoing expenditures and forecasted upcoming capital expenditures to establish an IT department budget which supported business growth and competitive advantage. Worked with subject matter experts to provide cost benefit and ROI analysis of desired software solutions in meeting existing and projected future business needs.
➢ Negotiated successful business and software vendor contracts to provide 40% reduction in expenditure and provided the most cost effective software solutions for business needs while increasing competitive advantage by 20%.
➢ Aligned IT solutions to accomplish corporate goals through business practice insight and understanding.
➢ Designed, recommended, and implemented process changes which enhanced staff performance 20%, diminished missed opportunities 15%, and reduced expenditures 15%.
JD EDWARDS, Denver, CO 1998 to 2003
Team Lead / Technical Support Analyst
Provided leadership for this world-class software development organization, delivering flexible customizable Enterprise Resource Planning (ERP) software solutions. Mentored, trained, and delivered career growth guidance, and periodic performance reviews.
➢ Served in a six-month internship with IBM and provided JDE CNC insight and expertise to become a Co-Author of IBM’s J.D. Edwards OneWorld Implementation for AS/400 Redbook.
GRANT THORNTON, LLP, Denver, CO 1997 to 1998
Installed, configured, and modified CRM solution for banking, telecommunications, marketing, and debt collection agencies for this Top 5 US accounting firm. Led Joint Application Development (JAD) sessions to discern, discover, and implement business process improvements. Designed and developed custom modules for CRM solution.
COLORADO CHRISTIAN UNIVERSITY, Lakewood, CO 1995 to 2000
Associate Director of Financial Aid / Adjunct Professor
Supported team Financial Aid team. Trained staff on and implemented federal guidelines and regulations to maintain eligibility to distribute federally provided and/or insured financial aid. Provided instruction as an adjunct professor, taught Microsoft Office software suite, and facilitated greater employment opportunities for students.
➢ Served on steering and selection committee for acquisition of financial software solution