Building Resilience: Your Antidote to Groupthink

Inspired by: https://www.dmrpublications.com/the-construction-and-destruction-of-culture/

Note of Interest: In 1942, Albert Camus wrote an essay titled “The Myth of Sisyphus”. In this essay, Camus argues that despite what may seem to be a meaningless existence, one must embrace struggle and find meaning in the act of rebellion against the absurd. In the end Camus concluded that “One must imagine Sisyphus happy”, suggesting that Sisyphus has found meaning in his relentless work of rolling the massive boulder up the hill.

Businesses in our current environment have been made to be highly complex and leaders face the constant challenge of making sound decisions under pressure. A principal threat to effective decision-making is "groupthink". This is a phenomenon where the desire for harmony or conformity in a group overrides a realistic appraisal of alternatives. As a leader, how can you build resilience into your team, allowing them to challenge assumptions, think independently, and ultimately avoid the pitfalls of groupthink?

Understanding the Root of the Problem

To address groupthink, it's crucial to understand its underlying causes. I recently read a saying, "Remember that emotion drives bias. Bias drives belief. Belief drives behavior. And behavior determines our outcomes." Pause here for a moment. Think about how significantly our emotions shape our biases. Emotions have a profound influence over what we believe to be true. These beliefs often guide our behavior, which ultimately determines the results we achieve. When team members are afraid (a deep-seated emotion) to express dissenting opinions due to fear of conflict or rejection, groupthink usually takes hold, and your team's ability to make objective decisions is compromised.

The Power of Resilience

Resilience, the ability to bounce back from adversity, is a critical skill in business and everyday life. Resilient teams are better equipped to handle setbacks, adapt to change, and overcome fear and challenges. When team members are resilient, they tend to:

• Challenge assumptions: They feel safe and emboldened to question the status quo. They are comfortable offering alternative perspectives, even when those perspectives differ from the majority.

• Embrace healthy conflict: They understand that vigorous, healthy disagreement leads to better outcomes and are willing to engage in constructive debate.

• Learn from failure: They learn that what can be viewed as a setback is a chance to better prepare for next time, enabling opportunity for growth and improvement, rather than being a source of shame or blame.

• Maintain objectivity: They are more likely to rely on truth and objective facts, and less likely to be swayed by emotional appeals or potential personal bias.

Coaching and Mentoring for Resilience

As a leader, you fulfill a vital role in coaching and mentoring your team to develop resilience. Consider the following strategies:

• Create a space for building confidence: Foster an environment where your team members understand that they will feel uncomfortable expressing their opinions, and that is okay. Constructively share those views and thoughts, even when the conversation might seem awkward or unpopular. Encourage open communication, active listening, and respect for well-thought-out viewpoints.

• Promote self-awareness: Help team members understand their personal biases. Encourage them to reflect on how emotions might be influencing their thoughts and decision-making.

• Develop critical thinking skills: Coach, Mentor, and teach team members how to evaluate information objectively, identify logical fallacies, and construct sound arguments.

• Encourage experimentation: Give your team room to take calculated risks and try new approaches. Help them reframe what they might call “failures” as learning experiences and opportunities for growth.

• Provide support and encouragement: Offering support and encouragement is particularly important during challenging times. Embrace the wins, both big and small. Show recognition for efforts to develop resilience.

• Model resilience: Strive to be a living example. As a leader, your behavior sets the tone for your subordinates. Demonstrate resilience by being open to feedback, admitting mistakes, and bouncing back from setbacks with a “let’s get after it” attitude.

By prioritizing resilience, you can help lift your team above groupthink. This will lead them to make better decisions and achieve greater success. Remember, building resilience is unending; it requires patience, commitment, and a genuine belief in the potential of those in your care.

The Proactive and Vigilant Leader: Protecting Your Culture from Hijack

Inspired by: https://www.dmrpublications.com/the-construction-and-destruction-of-culture/

Leadership is not a passive endeavor. It's not enough to simply set a direction; a leader must be both proactive and vigilant in protecting that direction from being hijacked. This is a concept that often gets lost in leadership memes and sound bites, but it's crucial for developing a strong and sustainable culture.

Culture as a Garden, Not a Blueprint

Think of company culture as a garden, not a blueprint. You can design the layout, choose the plants, and provide the initial care, but you can't control every aspect of their growth. Weeds will inevitably sprout, pests will try to invade, and the weather can be unpredictable. A proactive and vigilant leader acts as the gardener, constantly tending to the environment, removing threats, and ensuring that the desired flora thrives. (Note: take a look at the entomology of Husbandry, to help reinforce the idea I am seeking to convey.)

The Threat of Cultural Hijacking

Cultural hijacking occurs when the core values, beliefs, or norms of a group are undermined or replaced by a conflicting set of values or behaviors. This can happen gradually, often subtly, and can come from both internal and external sources. The consequences can be devastating, leading to:

• Decreased morale and productivity

• Increased cynicism and distrust

• Loss of focus and direction

• Damage to reputation

• Ultimately, failure to achieve strategic goals

This is a common set of thoughts that show up in several of my previous leadership posts, as the potential for breaking down trust.

The Leader's Role in Protecting the Culture

Protecting a culture requires more than just good intentions; it demands consistent modeling, transparent systems of accountability, and the courage to confront misalignment quickly and resolutely, especially when it's coming from insiders. Here are some key recommendations for countering destructive conformity and building a constructive culture:

1. Model Behavior Relentlessly:

Leaders must embody the behaviors they wish to see in their teams. Authenticity is paramount. Nothing undermines culture faster than hypocrisy. As an example, if a leader espouses collaboration but consistently makes unilateral decisions, the team will quickly lose faith in the stated values.

2. Empower First Followers:

Identify and support the early adopters who genuinely believe in the vision. These individuals are crucial allies in shaping the culture. Provide them with proximity to leadership, reinforce their positive contributions, and give them visibility within the organization. Recognize and celebrate their actions.

3. Create Repetition Through Ritual:

Cultural behaviors become ingrained through consistent, patterned reinforcement. Design meetings, feedback loops, and communication channels that reflect core values in action, not in word alone. For example, if a core value is "customer centricity," ensure that customer feedback is regularly discussed and acted upon.

4. Break Bias:

Challenge default assumptions that perpetuate the status quo. Use techniques like Contrastive Inquiry and cognitive dysfluency to force the team to think differently. Invite teams to examine the opposite of what they assume, and then walk them through the logic of why alignment with the desired culture matters.

5. Recognize Emotional Drivers:

Address the emotional fear of non-conformity directly. Through millennia, we have lived and thrived in tribal units, with each tribe conforming to a like-mindedness. People are often hesitant to challenge the status quo because they fear rejection or punishment (being rejected from their tribe). Create space for people to feel comfortable or at least welcome while embracing new norms. Acknowledge their concerns, empathize with their feelings, and provide reassurance that their contributions are desired and valued.

6. Guard the Gate:

Culture is always vulnerable to deviation. Leaders must not only model desired behavior but also strategically and systematically exclude, confront, or realign influences that compromise cultural integrity. This can be one of the most difficult aspects of leadership, as it often involves addressing difficult situations or making unpopular decisions.

7. Extend the Time Horizon:

Transformation is not instant. People need time to see behaviors modeled repeatedly before internalizing them. Leaders must be patient and persistent, consistently reinforcing the desired culture over the long term. This time should not be rushed or shortened. Each person is unique and will adopt the desired behaviors in their timeline, so long as progress is being made.

By embracing these principles, leaders can create a culture that is not only strong and resilient but also aligned with their organization's core values and strategic goals.

AI in Leadership: Unlocking Timeless Principles with New Tools

In today's post, I want to address Artificial Intelligence (AI), which often sparks a mix of curiosity, speculation, and even apprehension. Rather than viewing AI as a distant or worrying concept, let’s explore its immediate value as a powerful tool in a leader's arsenal. Specifically, how Generative AI, powered by Large Language Models (LLMs), can enhance our ability to guide, coach, mentor, manage, and ultimately lead those entrusted to our care.

To explore today’s theme, I recently posed a fundamental question to three prominent Generative AI solutions that leverage LLMs:

"From your perspective, what is the most timeless leadership principle?"

Here's how each responded:

Gemini's Insight:

From my perspective, the most timeless leadership principle is integrity.

It underpins all other effective leadership qualities. Without integrity, trust erodes, communication breaks down, and true influence becomes impossible. Leaders who consistently demonstrate honesty, strong moral principles, and a commitment to doing what's right, regardless of the situation, build a foundation of credibility that inspires loyalty and enables long-term success.

Grok's Perspective:

The most timeless leadership principle is leading by example. It cuts through eras, cultures, and contexts—whether you're guiding a team in ancient Rome or a startup in 2025. People follow those who embody the values, work ethic, and integrity they preach. It builds trust, inspires action, and aligns teams without relying on fleeting trends or tactics. Actions always speak louder than words.

ChatGPT's View:

From my perspective, one of the most timeless leadership principles is leading by example.

It endures across cultures, eras, and contexts because it embodies the essence of integrity and trust. When leaders consistently align their actions with their words and values, they inspire genuine respect and followership—not through authority alone, but through credibility and moral influence.

Leading by example touches every part of leadership:

- It earns trust in times of uncertainty.

- It sets cultural standards without needing enforcement.

- It fosters accountability in teams.

- It motivates people more deeply than commands or incentives ever could.

Whether it’s a general in wartime, a CEO during a crisis, or a teacher in a classroom, the impact of a leader who embodies what they ask of others remains powerful and ageless.

Key Takeaways for Leaders:

These responses from non-human LLMs offer remarkably human and insightful perspectives. Here are some key points we can glean:

1. Core Principles Converge: While each model offers a unique nuance, a powerful central theme emerges: integrity and leading by example are inextricably linked as timeless leadership principles. The models collectively suggest that true leadership involves embodying the values you espouse, building trust through consistent action, and fostering genuine relationships. This convergence from diverse AI sources underscores the enduring validity of these human-centric principles.

2. Embrace AI as a Reality: AI is not a fleeting trend; it is a fundamental shift in our technological landscape. For leaders, embracing this reality means moving beyond fear of the unknown and exploring the immense benefits and efficiencies AI solutions can bring. Open your mind to new horizons and discover how these tools can make you more effective and efficient in your daily leadership responsibilities.

3. AI as a Powerful Tool: At their current stage, Generative AI solutions are primarily powerful tools. Like any tool—a shovel or a hammer—their impact depends entirely on the user. They possess incredible strengths for good. As leaders, we have the responsibility to learn how to properly leverage AI for positive outcomes in our lives and for those around us. Choose to use AI to amplify your positive impact.

4. Enhancing Human Interaction: The insights, knowledge, and even a level of psychological understanding available through these AI tools are remarkable. They are not designed to replace human interaction, but rather to enhance our capacity for it. By providing guidance on communication, task management, strategic thinking, and more, AI can serve as a valuable resource for improving our relationships and effectiveness with the people we lead.

As leaders, let's proactively explore the capabilities of AI. The more efficiently and effectively we interact with our chosen AI solutions, the more they can empower us to be better leaders in our respective areas of expertise. Whether seeking instructions for complex tasks, advice on nuanced communication, or a variety of other means, AI stands ready to be a beneficial partner in our leadership journey.

Proactive Leadership: Getting Ahead of the Rumor Mill

I recently finished re-reading "Leadership Strategy and Tactics,". I am posting several nuggets of wisdom from this book over several weeks. Today, I would like to address where Jocko Willink states a powerful truth about organizational dynamics:

"If rumors are running rampant in your organization, you have created the environment to allow them to grow. The environment that rumors grow in is one in which there is a lack of information. If you don't tell people what is going on, they will make up their own versions, and their versions will not be pretty ones."

This quote is a profound and strategic call to action for leaders. It highlights that rumor control isn't primarily about squashing misinformation once it spreads, but about preventative care – establishing an environment where rumors are far less likely to take root. Our focus as leaders should be on getting in front of the narrative, filling the information vacuum before it’s exploited by speculation, assumption, and innuendo.

The Fertile Ground for Misinformation

Why do rumors flourish? As humans, we are wired to seek understanding and make sense of our environment. When official channels are silent or unclear, the instinct is to fill the void with what makes sense in our heads. In the workplace, this void is quickly filled by informal networks, incomplete truths, and anxious conjecture. And as Willink notes, "their versions will not be pretty ones." Without all the facts and background information, fear, uncertainty, and personal bias will distort and manufacture narratives, turning minor issues into major anxieties and half-truths into full-blown crises.

The cost of this inaction is significant. Rampant rumors erode trust, plummet morale, divert focus, and waste valuable time and energy as leaders and teams chase down and correct misinformation. As Benjamin Franklin was quoted in a letter written in 1736 to The Pennsylvania Gazette, “an ounce of prevention is worth a pound of cure”. It's far more efficient to prevent the firestorms caused by rumors than to extinguish them. (In context, Benjamin Franklin was specifically addressing the value of preventative measures to protect against actual fires.)

Strategies for Proactive "Rumor Control" (Preventative Care):

Patrick Lencioni, one of the founders of The Table Group, a leadership podcaster, and author of several leadership books, consistently reminds leaders that they are “Chief Reminding Officers (CROs)”. He emphasizes the importance of consistent, repeated, effective communication of the same message. He suggests that “there is no such thing as overcommunication”. The role of the CRO is not to flood people with information, but rather to deliberately remind teams of what is important and what matters.

As leaders (aka CROs), effective rumor control is synonymous with effective, proactive communication. Here’s how leaders can create an environment that starves the rumor mill:

1. Over-Communicate, Transparently and Consistently: When in doubt, communicate more. Provide information early, even if it's just to say, "We don't have all the answers yet, but here's what we know so far." Be consistent in your messaging across all platforms. This builds a reputation for transparency. It may be necessary to get creative and reword messages, being consistent with the core meaning, so that your team can absorb the information from multiple angles.

2. Explain the "Why": Don't just announce decisions; explain the rationale behind them. When people understand the "why" – the context, the objectives, the challenges – they are less likely to assume negative motives or create their own, often worse, explanations.

3. Utilize Multiple Channels: Don't rely on a single communication method. Share information through team meetings, town halls, internal emails, one-on-one check-ins, and digital platforms. This ensures your message reaches everyone, catering to different preferences and reinforcing key points.

4. Foster a Culture of Open Questions: Actively encourage questions for team members to voice concerns or seek clarification. When people feel heard and know they can get official answers, they are less likely to resort to the grapevine. Make it clear there are no "stupid" questions, and if they are questioning something, another team member likely has the same question.

5. Build Relational Trust: Communication is only as effective as the trust that underpins it. Leaders who have invested in building strong relationships with their teams – through empathy, consistency, and genuine care – will find their official messages are received with far greater credibility. More on the importance of trust in a post of mine from a few months ago, “Building A Foundation of Trust”.

6. Address the Elephant in the Room: Don't shy away from difficult or sensitive topics. Ignoring an obvious concern only amplifies speculation. Address challenges directly, honestly, and with a plan, even if the plan is simply to investigate further. If the plan is to investigate further, following up promptly is critical, otherwise, the hard work of getting ahead of the rumor is nullified.

The Leader's Responsibility

The burden of preventing rumors falls squarely on the leader. It requires discipline, foresight, and a consistent commitment to keeping your team informed. By proactively managing the flow of information, leaders not only prevent the spread of damaging rumors but also cultivate a stronger, more trusting, and ultimately more effective team. Getting ahead of the rumor mill isn't just about avoiding problems; it's about building a foundation of clarity and trust that drives positive outcomes.

"You Are Critical To Our Success"

I recently started re-reading "Leadership Strategy and Tactics", by Jocko Willink.  Some key ideas strike me as I am reading this for the 2nd time.

The first is where Jocko emphasizes the importance of making sure every team member understands that their role is critical to the team's overall success. This might seem like a simple concept, and at the same its impact is profound. When individuals feel valued and understand how their contributions directly impact the mission, their engagement, motivation, and performance soar.

Too often, employees feel like cogs in a machine, their work unnoticed and contributions unvalued. This leads to decreased morale, reduced productivity, and ultimately, higher turnover. As leaders, it's our responsibility to combat this by clearly articulating the significance of each person's role.

Here are some strategies to effectively communicate the "you are critical to our success" message:

1. Connect Individual Tasks to the Bigger Picture

Explain how each task, no matter how small it might seem, contributes to the team's overall objectives. An example from what I found effective was to periodically share a “big picture” message with the team at large, highlighting a specific client and how our service excellence helped the client focus on delivering in their marketplace.  By ensuring that their business systems were operating at peak capacity and performance, the client could grow their business and drive operational efficiencies.  This creates a cascading effect, allowing for increased employment, more people served, and more community involvement by our clients and their staff.

2. Provide Context and Explain the "Why"

As individuals, those we lead are more likely to be invested in their work when they understand the reasons behind it and how it directly affects them. When I take the time to explain the "why" behind tasks and projects, how it will help them in their career goals, how it correlates to the rest of their cohort, along with the team cohesion this builds, it helps team members see the value in their contributions.  This means that we, as leaders, need to know each of the team members and what drives them…what is their “why”.  To do this, the professional relationship must already be established.

3. Offer Specific and Frequent Feedback

I have found it most effective if I am having individual meetings with each of my direct reports at least every 2 weeks.  This provides an opportunity to build professional relationships and understand each person’s motivations and drives.  Additionally, I do this to help ensure that annual reviews are not the only time that I provide corrective, constructive, and/or positive feedback. When offering praise, be specific.  When offering constructive criticism, frame it in a way that emphasizes the importance of their role in support of the client and achieving team goals.

4. Delegate with Ownership

When delegating tasks, provide clear “leader’s intent” (what is the final goal to be achieved, which ensures success) and empower individuals to take ownership of the process and the outcome. When a subordinate owns their process, they are invested in the successful outcome. This signals that you trust their abilities and value their contributions.  Leaders need to give trust to earn it back from those they lead.  This may need to be done incrementally, and if broken, corrective coaching needs to be given immediately.

5. Recognize and Celebrate Individual Contributions

Publicly acknowledge and celebrate individual contributions to the team's success. For this to be most effective, you need to know the person.  Some like the acknowledgment to be made known on a broad scale in front of the whole team, while others prefer a smaller group or even simple individualized recognition for celebrating these victories.  However it is done, identifying victories and individual contributions reinforces the idea that each person's work is valued and makes a difference.

6. Foster Open Communication

Create a team culture of open communication where members feel comfortable asking questions, sharing ideas, and voicing concerns. It was recently brought to my attention that the root of the word “question” is “quest”.  In fostering open communication, be on your quest to understand those who are entrusted into your care. Earnestly ask questions to understand and seek insight.  Be an example of open communication. This allows you to better understand their perspectives and reinforce the importance of their input.

7. Invest in Employee Development

Show your team that you are invested in their growth and development. Provide opportunities for training, mentorship, and advancement. Demonstrate that you value them as individuals and see them as long-term contributors to the team's success. I recently heard of a 70/20/10 principle in employee development. The principle states that 70% of learning is experiential, meaning it comes from actually doing the work; 20% involves guidance from mentors and cohorts; and 10% is from classroom learning. Remember this when directing your own and others’ career development and growth.

By consistently communicating the "you are critical to our success" message, you can foster a team of highly engaged and motivated individuals who are committed to achieving shared goals. When people understand that their work matters, they will bring their best selves to the job, leading to increased productivity, innovation, and overall success.

The Art of Choosing Your Battles

"Never wrestle with a pig. You both get dirty and the pig likes it." - George Bernard Shaw

For many of us, we were the “expert” before we were thrust into a leadership role. This reality lends itself to allowing our ego to take over, and we can assume our answers are the best and right ones every time. While it may be true that we may have a better way to accomplish tasks and guide teams, the above quote, often used in everyday life, holds a profound lesson for leaders. We work in environments where complex personalities, conflicting agendas, and high stakes are the norm. Understanding these as a backdrop, the wisdom from George Bernard Shaw is not just relevant—it's essential. Effective leaders understand that not every disagreement, conflict, or challenge deserves their direct involvement. We need to take a moment to recognize that choosing our battles wisely is crucial for maintaining focus, preserving energy, maintaining relationships, building trust, and achieving long-term objectives.

The Futility of Unnecessary Conflict

The urge to engage in every dispute can be strong. We are often passionate about our vision and committed to the team's success. However, involving ourselves in every minor squabble or unproductive argument will end with several negative consequences. It consumes time and energy, diverting critical focus from more strategic priorities. It also fosters a culture of negativity and resentment, damaging trust and team morale, and hindering collaboration. This serves to diminish our credibility and influence, as we will become perceived as someone who is easily drawn into petty conflicts.

The Importance of Discernment

So, how do we determine which battles to fight and which to avoid? The key lies in discernment—the ability to judge wisely and objectively which situations require attention and which do not. Take key considerations into mind:

• The Significance of the Issue: Strive to keep the “big picture” in mind. How important is the issue in the grand scheme? Will it have a significant impact on the team's goals or the organization's success? If it is a minor or trivial issue, it's often best to let it resolve itself or delegate it to someone else.

• The Potential for Resolution: Is the conflict resolvable? Are the parties involved willing to find a solution, or are they more interested in proving their point (see post about being right vs. accurate)? If the situation appears intractable, direct involvement may be unproductive and even counterproductive.

• The Impact on Relationships: What will be the impact of the conflict on the relationships between and among team members? Will our intervention help to mend fences or further exacerbate the situation? Often, allowing, coaching, and encouraging individuals to work through their differences independently can lead to stronger, more resilient relationships.

• The Leader's Time and Energy: What is the opportunity cost of getting involved? Could our time and energy be better spent on other, more strategic priorities? We must be mindful of our capacity and avoid spreading ourselves too thin.

The Art of Strategic Engagement

Choosing not to engage in every conflict does not mean we are passive or indifferent. On the contrary, it displays a more nuanced and strategic approach. Instead of diving headfirst into every dispute, leaders should focus on creating a healthy and productive environment where conflicts are used as a tool to work through issues and are resolved effectively. This can involve:

• Setting Clear Expectations: It is necessary to establish and hold fast to clear guidelines and expectations for communication and conflict resolution. This will help prevent unnecessary disputes.

• Empowering Others: Equipping subordinates with the skills and resources needed to resolve conflicts independently can free up a leader's time and foster a sense of ownership and accountability.

• Leading by Example: By demonstrating patience, empathy, and respect in our interactions, we get to set a positive tone for the entire team.

• Focusing on the Big Picture: Keeping the team focused on its shared goals and values can help to minimize the importance of petty conflicts and encourage collaboration.

Often, there are parallels between parenting and leadership. In this case, those in our care will pick up on our behaviors and example as much as by what we coach, foster, and talk about. By mastering the art of choosing battles, we can create a more productive, harmonious, and successful work environment. This is important in the preservation of our energy and focus, empowering our team members to grow and develop, and dedicating our time to the initiatives that help support the overall company goals and vision. In the long run, this strategic approach will lead us to greater influence, stronger relationships, and more significant achievements.

The Warrior's Greatest Weapon is Patience

When we ask God for patience, does He magically make us more patient? Not from my experience. Rather, He gives us opportunities to stretch ourselves and, in a sense, exercise our “patience muscle”. Much like other muscles, there is always room for growth. I am currently experiencing such an opportunity…to grow my patience muscle.

The statement, "A warrior's greatest weapon is patience", is my inspiration for today’s post and is attributed to the legendary Japanese swordsman and warrior, Miyamoto Musashi. We can apply this mindset to our work of progressing through martial arts. It is a slow, tedious process where details must be mastered. There are no shortcuts or easy ways out. This concept also applies to leadership and personal development.

We find ourselves in a world where many of our experiences are tied to immediate gratification. I have worked with high-level VPs and C-Suite leaders who are so focused on current financial earnings or ensuring that shareholder value increases by the next quarter that they lose sight of the long-term implications of their decisions. There have been conversations where plans presented showed a cost-benefit analysis revealing significant gains for the company within the next 9 to 12 months, only to have line-of-business owners ask, “What’s in it for me, now?” The reality is that whether in leadership or just living everyday lives, we are all under a lot of real or perceived pressure to provide near-term results.

Patience takes resilience and carries profound wisdom for all of us. While it might seem like a virtue of the past, patience is still critical to leadership and team success. We are more effective as leaders when we strive to build long-term, real-life success. This requires that we rely on patience and perseverance, sometimes to the point of discomfort. To be clear, patience is not about passivity or inaction; it's about the ability to remain calm, focused, and strategic, even in the face of adversity and the “tyranny of the urgent”.

In leadership, patience can be displayed in various ways. It's the ability to listen deeply to team members, understanding their perspectives and challenges without immediately jumping to solutions. It's the wisdom to know when and how to allow individuals and teams the time they need to develop their skills and reach their full potential. It's the strength to resist the urge to micromanage. Enabling others to take ownership and learn from their experiences is how most people grow and develop. Patience recognizes that significant achievements rarely happen overnight. It requires a long-term vision, the perseverance to overcome obstacles, and the understanding that setbacks are often stepping stones to success.

One of the most challenging aspects of leadership is dealing with setbacks and failures. A patient leader understands that these are inevitable parts of the journey. Instead of reacting with anger or blame, I need to approach these situations with a calm and analytical mindset. I should work on framing failures as opportunities for learning and growth, both for myself and my teams. This approach fosters a culture of psychological safety, where individuals feel comfortable taking risks and innovating, knowing that they won't be punished for honest mistakes.

Exercising patience allows us to make more thoughtful and strategic decisions. In high-pressure situations, the instinct is to react quickly. This often leads to poor choices and inaccurate conclusions. If I am a patient leader, I take the time to gather as much of the necessary information as feasible, carefully weigh the options, and consider the potential consequences of each identified course of action. This deliberate approach minimizes the risk of knee-jerk reactions or impulsive decisions and increases the likelihood of achieving the desired outcome.

In situations that often celebrate speed and instant gratification, the wisdom of Miyamoto Musashi reminds us that patience is a powerful virtue. For leaders, it's not just a virtue; it's a strategic imperative. By cultivating patience, we can foster growth, build resilience, and achieve lasting success for ourselves and our teams.

Leadership Lessons from "Small Giants"

Since many who follow me are students of how to be a better leader, you have likely read Jim Collins' book "Good to Great". It has been a staple for many business leaders, exploring what it takes to transform companies into large, successful enterprises. Today, I highlight a book that is in contrast to what Jim Collins wrote. Bo Burlingham's "Small Giants" offers a different perspective, celebrating companies that choose to prioritize greatness over growth. These businesses often reject the conventional notion that "bigger is always better," and focus on building exceptional organizations with trust, a strong sense of purpose, deep relationships, and sustainable practices. In this book, Bo provides valuable insights for leaders who seek to create a lasting impact without sacrificing core values.

A key theme, which I appreciated, is that "Small Giants" presents the challenge of maintaining a "family" culture as a company grows. Burlingham quotes Fritz Maytag, founder of Anchor Brewing Company, who stated, "There is generally an inverse correlation between the number of people who work for a company and the strength of their emotional ties to it." Fritz fostered a strong sense of community and overall health of the company and the corporate culture over short-term profit demands prevalent in today’s business arena. This observation resonates deeply with me as I have witnessed firsthand how rapid expansion can dilute the trust, close-knit relationships, and shared sense of identity that define smaller organizations. The book delves into how several Small Giants navigate this challenge, emphasizing the importance of intentionality in preserving culture, even as the company scales. Leaders of these companies recognize that fostering strong emotional ties requires ongoing effort, investment in employee development, and a commitment to open communication.

Another thought-provoking aspect of "Small Giants" is its exploration of the potential pitfalls of setting priorities that are out of balance. A primary example is the idea of social responsibility at the expense of business fundamentals. Burlingham quotes Ari Weinzweig, CEO of Zingerman's, who states, "I have never encountered angrier and more cynical employees than those I've met in socially responsible companies that have been so focused on saving the world they neglect to do what was necessary to save themselves." This thought is a caution for leaders. While social responsibility is important, Weinzweig suggests that it cannot come at the cost of financial stability and employee well-being. Small Giants demonstrate that true sustainability requires a balanced and long-term thinking approach, where purpose and profit work in harmony.

"Small Giants" raises important questions about the long-term sustainability of exceptional companies. Burlingham asks, "Can companies maintain and preserve their mojo when the founder leaves, or dies? Can they even preserve their independence?" In today's business environment, mergers and acquisitions, and Private Equity firms are commonplace, and the pressure to maximize shareholder value often trumps other considerations. The book explores how several Small Giants grapple with these challenges, highlighting the importance of succession planning, values-based leadership, and a deep commitment to preserving the company's unique identity.

"Small Giants" is a refreshing and inspiring perspective on leadership. It’s a reminder that success can be defined in many ways, and that building a great company is not always about achieving massive scale. Bo illustrates that by prioritizing people, trust, purpose, and sustainable practices, leaders can create organizations that not only thrive but also make a positive impact on the world. The lessons from "Small Giants" are numerous and a valuable resource for any leader who seeks to cultivate a company culture that is both enduring and exceptional.

The Enduring Power of a Company's Origin Story

Have you ever worked for a company where you are deeply connected with its origin story? A story that was alive and well within the existing daily experience? A story that, decades after the company’s inception, still inspired admiration and shaped the company's identity? Even more impactful, have you had the rare opportunity to learn directly from the founders, those who breathed life into the organization's daily operations?

I've been fortunate enough to experience this, on a few occasions, and it's a powerful force.

There's something truly special about working for a company where the origin story isn't just a page in a corporate brochure. It's a foundational mythos that permeates the culture, guiding decisions, and inspiring employees. When a company's beginnings are rooted in a compelling vision, a genuine desire to solve a problem, or a commitment to certain values, it creates a unique sense of purpose. This purpose, in turn, instills a deep commitment to the mission and vision.

In companies like this, when you have the chance to learn directly from the founders, the impact is amplified. Getting to hear, firsthand, about the challenges they overcame, the sacrifices they made, and the unwavering belief that fueled their journey, it's impossible not to be moved. It creates a sense of connection to something larger than yourself. You understand that you're part of a story that's still being written, a legacy that you have a hand in shaping.

In my experience, this kind of environment fosters a powerful sense of ownership and accountability. It's not just about coming to work and collecting a paycheck. It's about contributing to something meaningful, about buying into and upholding the values upon which the company was built, and about striving to realize the founders' vision. There's a shared understanding that everyone has a role to play in the ongoing narrative.

Beyond the inspiration and the sense of purpose, there's another crucial element: TRUST. When a company's origin story is one of integrity, innovation, and genuine care for its customers, employees and/or its mission, this builds a deep well of trust, both internally and externally. Employees trust that the company is committed to doing the right thing, even when it's difficult. Customers trust that the company's products or services are delivered with the same level of passion and commitment that fueled its founding.

This connection to the origin story can be a powerful competitive advantage. In a world where employees are increasingly seeking purpose-driven work and customers are demanding greater transparency and authenticity, a company with a compelling and credible origin story has a significant edge.

The challenge, of course, is to preserve this connection as a company grows and evolves. How do you ensure that the origin story remains a living narrative, rather than fading into a distant memory? How do you keep the founders' passion alive in new generations of employees?

These are critical questions for any leader who seeks to build a truly enduring company. Next week’s post will be a review of a book titled “Small Giants”. It is a story of several companies with endearing origin stories and their desire to maintain a thriving company culture.

The Art of Influence: Leading While Delegating Ownership

Like many, I often remind myself that leadership is a continuous journey of growth. One challenge I frequently encounter is the tendency to want to solve every problem and fix every issue myself. This inclination stems from the traditional view of craftsmanship, which equates it with being a highly skilled, detail-oriented, and seasoned professional at the pinnacle of their field. Often, leaders rise to their positions because they were once master craftsmen, possessing elite-level expertise. However, to achieve greater significance for our teams and organizations, we must shift our focus. We need to hand the reins of craftsmanship over to those we lead, mentor, and coach. For me, and perhaps for many others, this is a crucial area for development: delegating ownership and empowering others to become master craftsmen.

Have you ever considered the fundamental shift that occurs when a leader truly understands that their team members operate from their unique blend of strengths, desires, and goals? We often find ourselves in leadership roles due to our experience and craftsmanship, a natural progression in our careers. However, to grow as leaders, we must adjust our focus and tactics. We need to concentrate on developing the leadership capabilities of others. Back in November 2019, I reviewed Marshall Goldsmith's book, "What Got You Here Won't Get You There," which highlights habits and tactics that leaders need to address as they advance in their careers. A key takeaway for me was the need to move away from the traditional, often misguided, notion that a leader's power lies in being the sole engine driving the team forward. I am no longer the hero who single-handedly solves clients' problems. While I still wield influence, and that influence is a powerful catalyst, I must remember that the real power, the true motivator for significant positive action and growth, resides within those I lead.

This new understanding of my role requires a delicate balance. As a leader, I am not relinquishing responsibility but rather redefining it. My role evolves into one of facilitation, guidance, teaching, and encouraging ownership and craftsmanship in others. I become the architect of an environment where individual strengths flourish, weaknesses are understood and supported, and each person's unique pace is accommodated. I call this "passing the baton." Supporting the professional development of those in my care demands focused awareness, careful observation, and a genuine commitment to understanding their unique needs, goals, and the balance they seek.

I must recognize that each person brings a different set of skills, experiences, and perspectives to the table. It is crucial to consider this amalgamation of personalities and strengths. Some may be quick starters, while others are more methodical; some may excel in collaborative settings, while others thrive in independent work. My effectiveness as a leader hinges on my ability to adapt my approach to these individual differences. I must provide my team with the platform and tools they need to thrive and, ultimately, surpass my skills and talents. This requires continuous learning: to listen deeply, communicate clearly, and provide support tailored to each person's unique needs. There is no one-size-fits-all approach to effective leadership. Each leader has their own style, and those they lead will respond differently to the pressures of performance.

Ultimately, leaders achieve the greatest success when they understand that their primary function is to cultivate an environment where everyone can leverage their strengths, receive support to address their weaknesses, and have the opportunity to take ownership of their work, thus becoming master craftsmen. In essence, leadership involves fostering a sense of value and individual contribution, where individuals feel they have the authority to make decisions, contribute their unique talents, and progress at a sustainable and challenging pace. By doing this, a leader unlocks the collective power of the team, achieving results far greater than the sum of its parts.